Politique d’expédition

Here's a general Shipping Policy for your store, ready to paste into your Shopify policy page:

SHIPPING POLICY

At Honey Gummies, we want your order to arrive quickly, safely, and hassle-free. Please review our shipping policy below.

ORDER PROCESSING TIME

All orders are processed within 1 to 3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few additional days. We will notify you by email if there is a significant delay in your order.

SHIPPING TIME

Once your order has shipped, delivery times are as follows:

United States: 5 to 10 business days
International: 7 to 15 business days

These are estimated delivery times and are not guaranteed, as delays can occasionally occur due to customs, weather, or carrier issues beyond our control.

SHIPPING RATES

Shipping charges for your order will be calculated and displayed at checkout.

CUSTOMER RESPONSIBILITY FOR ADDRESS ACCURACY

It is the customer's sole responsibility to provide a complete and accurate shipping address at checkout, including street address, city, postal code, and country. Honey Gummies ships every order to the exact address entered by the customer at the time of purchase.

We are not responsible for orders that are delayed, misrouted, or undelivered due to an incorrect, incomplete, or outdated address provided by the customer. If a package is returned to us as undeliverable due to an address error, the customer will be responsible for any additional shipping costs to resend the order.

We strongly encourage all customers to double-check their shipping information before completing checkout.

TRACKING INFORMATION

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package's journey. Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.

LOST, STOLEN, OR DELAYED PACKAGES

Honey Gummies is not liable for packages that are lost, stolen, or delayed once marked as delivered by the carrier. If your tracking shows an issue or your package has not arrived within the estimated delivery window, please contact us at info@honeygummies.fr so we can help investigate with the carrier.

CUSTOMS, DUTIES, AND TAXES (INTERNATIONAL ORDERS)

International customers are responsible for any customs fees, import duties, or taxes charged by their country upon arrival. These charges are not included in your order total and are collected by the shipping carrier or local customs office.

OUR 60-DAY SATISFACTION GUARANTEE

We want you to love your Honey Gummies. If there is ever an issue with your order, including delivery problems, damaged items, or dissatisfaction with your purchase, please contact us within 60 days of your order date at info@honeygummies.fr. We will work with you directly to find a solution, whether that's a replacement, reshipment, or refund.

We ask that customers reach out to us directly before opening a payment dispute, so we can resolve any issue quickly and fairly.

QUESTIONS

If you have any questions about your shipment or this policy, contact us at info@honeygummies.fr and our team will be happy to help.

A couple of notes:

  • Swap info@honeygummies.fr for your actual support email if different.
  • The "customer responsibility for address accuracy" and "contact us before disputing" sections are worded deliberately, since they directly support future chargeback defenses like the one you're handling now. Keep this policy live and unchanged on your site (Shopify's policy pages show edit history/timestamps in some contexts, and consistent, non-edited policy language is stronger evidence).
  • Want me to also draft a shorter FAQ-style version for a support widget, or adjust delivery windows if your actual shipping times differ from what I used here?